Policy + FAQ's
I now offer Afterpay with all orders over $35. It's an easy way to pay for your order in 4 equal payments every 2 weeks. Your order will ship right away and there is no interest or additional fees when you pay on time. Just select Installments by Afterpay as your payment method.
Shipping will be made via First Class or Priority rate. All domestic orders are shipped with a tracking number with orders over $100 including insurance.
Please double and triple check your shipping and email address before completing your purchase. Villa Design is not responsible for lost domestic shipments.
Sadly, there is no way track International orders once they leave US territory without upgrading to USPS Priority International. Please contact Villa Design if you would like to make these arrangements.
Buyer is responsible for paying all "duty fees" associated with shipping to their respective countries. Villa Design will not mark a package as a "gift" or alter the value of goods.
Please double and triple check your shipping and email address before completing your purchase. Villa Design is not responsible for lost International shipments.
Returns and Exchanges
I hope your purchase is just as special to you as it was for me to create it. However, if for any reason if you are not completely satisfied with your purchase, please contact me within 7 business days of receiving your piece to correct any issue. I want you to be as happy about your piece of jewelry so that it would be become a timeless piece for you to treasure and wear.
If a refund is requested, please return the item within 7 business days of receipt. Refunds will be made to the buyers' original form of payment upon my receipt of the item. Buyers are also responsible for all return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value. Failure to adhere to these guidelines will result in a refund loss or merchandise credit.
No refunds will be given for customized, personalized or otherwise altered items due to their individualized and unique nature.
Please be sure to contact me with any questions or concerns you may have before purchasing.
What is flamework glass?
Using a surface mix torch of oxygen + propane, I will melt the glass in 1,800-2,000 degree flame and create a bead or cabochon on a stainless steel mandrel. The mandrel is pre-dipped in a ceramic release to prevent the glass from permanently sticking to the metal.
Next, the finished glass piece is placed in a temperature controlled kiln to slowly cool down the glass, preventing any stress fracture.
Are those real plants?
Yes! Each silver botanical element is casted in sterling silver and used to be REAL plants. I've carefully sourced from a fellow maker who does an AMAZING job.
Where do you get your stones?
I carefully source all my stones as well. I'm very particular about the chosen stones and only offer the best quality as possible. I would never sell a piece that I wouldn't wear myself.